Refund Policy

Refund Policy for zuzukorean.com
Effective Date: 28 Dec 2023

In-person class refund policy

1. Trial Class Payment and Refund:

• Payment is required to book the first class of the course.

• A refund for the first class payment is available if requested before the start of the second class. To request a refund, please contact us at refund@zuzukorean.com with your payment details and class information.

2. Payment for Subsequent Classes:

• Payment for the remaining classes in the course must be made in full before the commencement of the second class. This ensures your spot in the course is secured and resources are allocated accordingly.

3. Changes in Group Class Starting Schedule:

• Since the starting of the scheduled small group classes might be postponed due to different circumstances, a refund will be provided if registered learners write in to withdraw from registered class from their registration email address.

• For canceled class schedule, a full refund will be provided automatically within 5 working days.

• Specific terms and conditions of such refunds will be communicated at the time of the occurrence.

4. Exceptional Circumstances:

• We understand that sometimes unexpected situations arise. In exceptional cases, we will review requests for refunds on a case-by-case basis. The decision for granting a refund under these circumstances remains at our discretion and we aim to be fair and reasonable.

5. General Refund Conditions:

• No refunds will be issued other than the conditions stated above.

• To facilitate a smooth refund process, please provide all relevant documentation and communication regarding your request.

• We reserve the right to modify the refund policy at any time. Any changes will be communicated and made available.

Note:

We value your satisfaction and learning experience. If you have any concerns or questions regarding the policy, please reach out to us at support@zuzukorean.com for clarification. Your feedback is important to improving our services.