Effective Date: 28 December 2023
In-Person Class Refund Policy
1. Trial Class Payment and Refund
Payment is required to book the first class of the course.
A refund for the first class payment is available if requested before the start of the second class. To request a refund, please contact us at [email protected] with your payment details and class information.
2. Payment for Subsequent Classes
Payment for the remaining classes in the course must be made in full before the commencement of the second class. This ensures your spot in the course is secured and resources are allocated accordingly.
3. Changes in Group Class Starting Schedule
Since the starting of the scheduled small group classes might be postponed due to different circumstances, a refund will be provided if registered learners write in to withdraw from their registered class from their registration email address.
For cancelled class schedules, a full refund will be provided automatically within 5 working days.
Specific terms and conditions of such refunds will be communicated at the time of the occurrence.
4. Exceptional Circumstances
We understand that sometimes unexpected situations arise. In exceptional cases, we will review requests for refunds on a case-by-case basis. The decision for granting a refund under these circumstances remains at our discretion and we aim to be fair and reasonable.
5. General Refund Conditions
No refunds will be issued other than the conditions stated above.
To facilitate a smooth refund process, please provide all relevant documentation and communication regarding your request.
We reserve the right to modify the refund policy at any time. Any changes will be communicated and made available.
We value your satisfaction and learning experience. If you have any concerns or questions regarding this policy, please reach out to us at [email protected]. Your feedback is important to improving our services.